Frequently Asked Questions
Everything you need to know about your Sunset Makeup experience.
Are your products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals at any stage of production, nor do we use any animal-derived ingredients.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-7 business days. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
Due to the hygienic nature of cosmetics, we only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Is your makeup suitable for sensitive skin?
Our formulas are designed to be gentle; however, we always recommend performing a patch test on a small area of skin before full application, as everyone's skin reacts differently.